Order help
Tracking is emailed once your order ships. For delivery, missing-item, or shipment questions, send your order number and we’ll take a look.
CONTACT
Need help with an order or product?
Use the form below or email support directly. For the fastest help, include your order number and a short description of the issue.
Product questions
If you need clarity on product details, sizing, materials, or what is included, ask before ordering and we’ll help.
Returns & issues
Returns and exchanges are accepted within 30 days. Include your order number and a short description so we can help quickly.
Send us a message
COMMON QUESTIONS
A few quick answers
Include your order number whenever possible so we can get you a useful answer faster.
How long does delivery take?
Orders are usually processed within 1–3 business days. Please allow up to 5 business days during peak periods or holidays. Processing time is separate from shipping time.
After dispatch, most orders are estimated to arrive within 10–15 business days. Some items ship from international fulfillment locations. Delivery estimates are not guaranteed and may be affected by carrier delays, customs, holidays, or severe weather. Business days exclude weekends and public holidays.
What should I include in my support message?
Your order number, the email used at checkout, and a short description of the issue or question are the most helpful.
Do you offer free returns?
Tail & Tarmac accepts returns and exchanges within 30 days of delivery.
For approved change-of-mind returns requested during days 1–15 after delivery, Tail & Tarmac covers return shipping. For approved change-of-mind returns requested during days 16–30, the customer covers return shipping.
If an item arrives damaged, defective, incorrect, or incomplete, contact us so we can resolve the issue at no return-shipping cost to you.
To start a return or exchange, email support@tailandtarmac.com with your order number and reason for the request. Please contact us before mailing an item so we can provide the correct return instructions.
Can you cancel or update an order?
If your order has not already entered fulfillment, support may be able to help. Reach out as soon as possible.
When should I expect tracking?
Tracking information is emailed once each shipment leaves the fulfillment center. Please allow up to 3 business days for tracking information and carrier updates to appear after dispatch.