Tracking an order
Tracking information is emailed once each shipment leaves the fulfillment center. Please allow up to 3 business days for tracking information and carrier updates to appear after dispatch.
ORDER HELP
Clear answers after checkout
Include your order number and the email used at checkout whenever you contact us. Support replies are typically sent within 1–2 business days.
Separate packages
Items from the same order may ship from different fulfillment locations and arrive separately. Each shipment receives its own tracking information.
Something is wrong
For a damaged, defective, incorrect, or incomplete item, email us with your order number and a short description so we can resolve it.
Ask about your order
ORDER FAQ
Before you contact support
These answers cover the most common tracking and delivery questions.
How long does delivery take?
Orders are usually processed within 1–3 business days. Please allow up to 5 business days during peak periods or holidays. Processing time is separate from shipping time.
After dispatch, most orders are estimated to arrive within 10–15 business days. Some items ship from international fulfillment locations. Delivery estimates are not guaranteed and may be affected by carrier delays, customs, holidays, or severe weather. Business days exclude weekends and public holidays.
When will I get a tracking number?
Tracking information is emailed once each shipment leaves the fulfillment center. Please allow up to 3 business days for tracking information and carrier updates to appear after dispatch.
Why did only part of my order arrive?
Multi-item orders may arrive in separate packages when products ship from different fulfillment locations. Check each shipment email for its tracking details.
What information should I send support?
Include your order number, the email used at checkout, and a short description of the question or problem. Photos are helpful for damaged or incorrect items.
How quickly will support reply?
Support replies are typically sent within 1–2 business days.