Refund policy

Tail & Tarmac accepts returns and exchanges within 30 days of delivery.

For approved change-of-mind returns requested during days 1–15 after delivery, Tail & Tarmac covers return shipping. For approved change-of-mind returns requested during days 16–30, the customer covers return shipping.

If an item arrives damaged, defective, incorrect, or incomplete, contact us so we can resolve the issue at no return-shipping cost to you.

To start a return or exchange, email support@tailandtarmac.com with your order number and reason for the request. Please contact us before mailing an item so we can provide the correct return instructions.

We will email you after reviewing your request and, when a return is required, receiving and inspecting the item. Approved refunds are issued to the original payment method. Your bank or payment provider may take additional time to post the refund.

Support replies are typically sent within 1–2 business days. This policy does not limit any rights you have under applicable consumer law.