Frequently asked questions

U.S. shipping is free on orders with a merchandise subtotal of $50 or more before tax. Orders below $50 ship for a flat $4.99. Your shipping charge is shown before you place your order.

Orders are usually processed within 1–3 business days. Please allow up to 5 business days during peak periods or holidays. Processing time is separate from shipping time.

After dispatch, most orders are estimated to arrive within 10–15 business days. Some items ship from international fulfillment locations. Delivery estimates are not guaranteed and may be affected by carrier delays, customs, holidays, or severe weather. Business days exclude weekends and public holidays.

Tracking information is emailed once each shipment leaves the fulfillment center. Please allow up to 3 business days for tracking information and carrier updates to appear after dispatch.

Yes. If items ship from different fulfillment locations, they may arrive in separate packages.

Tail & Tarmac accepts returns and exchanges within 30 days of delivery.

For approved change-of-mind returns requested during days 1–15 after delivery, Tail & Tarmac covers return shipping. For approved change-of-mind returns requested during days 16–30, the customer covers return shipping.

If an item arrives damaged, defective, incorrect, or incomplete, contact us so we can resolve the issue at no return-shipping cost to you.

To start a return or exchange, email support@tailandtarmac.com with your order number and reason for the request. Please contact us before mailing an item so we can provide the correct return instructions.

Read the full returns and refunds policy.

Support replies are typically sent within 1–2 business days. Include your order number when possible so we can help faster.

Email support@tailandtarmac.com with your order number and a short description of the problem. These issues are resolved at no return-shipping cost to you.